Our Method

Learn→Plan→Build→Drive

Most partners only show up for the big build. We meet you wherever you are and grow with you — from free learning, to a clear plan, to a full build and the support that keeps it humming.

Find your starting point →Walk the four steps →

Learn

Train before you spend.

Plan

Know where you stand.

Build

Make it real.

Drive

Optimise and sustain with add-ons.

Train → Plan → Build → Drive

Four ways to work with us — start at any one.

Crawl · Train

Learn

Train before you spend.

Free content we publish, plus low-cost courses on our online academy — so your team can build capability and confidence before any big commitment.

Free guides, articles and resources we publish
Low-cost, self-paced courses on the 360tuned online academy
The 360tuned Impact Execs Club — our private LinkedIn group for bold impact leaders

Walk · Plan

Plan

Know where you stand.

Entry-level services to discover the current state of your data, systems, digital maturity and team — then evaluate and quantify it, so you can decide with confidence.

Discovery of your data, systems, digital and team
A heatmap of where the problems and opportunities are
A prioritised roadmap of what to tackle, and in what order
An estimated business case for the problems you most want to solve

We'll check your Power of Us eligibility along the way — which can include donated Salesforce licences and a free Slack upgrade to Pro for up to 250 users.

Run · Build

Build

Make it real.

We implement the solution end-to-end — systems, integrations and data — through our five-step approach:

Identify→Understand→Solve→Release→Measure

Salesforce implementation, from a fixed-scope Power of Us starter through to a full Nonprofit Cloud build, with the connected clouds you need (Marketing, Data, Experience, Tableau)
Integrations — e.g. Salesforce + Xero, so finance and delivery live in one place
Data transformation and migration
Careful, curated AI / Agentforce where it earns its place

Fly · Drive

Drive

Optimise and sustain with add-ons.

We support and optimise the full solution end-to-end, so it keeps delivering as you grow.

Ongoing support and end-to-end optimisation
Bug fixes and issue resolution
Regular reporting
Dashboards built around the decisions you actually make
Human-centred design and adoption — we stay until you can fly

Our Playbooks

Repeatable, fixed-price builds — genuinely rare in ANZ.

Over the past few years we've turned the solutions we implement again and again into Playbooks — full, end-to-end packages that let us run accelerated projects for qualified clients quickly, and at a fixed price.

Something genuinely rare in Australia and New Zealand for engagements of this kind.

Every playbook covers

DiscoveryProcessAssessmentDesignDeliveryTestingReleaseDocumentationTraining

Our key platforms

We don't recommend tools lightly.

We've done the due diligence — searching the market for the best value-for-cost ratio, factoring in both licence and service-support costs — and these came out on top.

Salesforce

Nonprofit Cloud, Experience Cloud, Data Cloud, Marketing Cloud, Slack and Tableau. This is where we go deepest.

Claude AI

Careful, curated AI woven through our daily work.

Asana

Project management.

GoHighLevel

Marketing automation.

Google Workspace

Productivity.

Salesforce is where we go deepest — but our goal is pure productivity, so we'll always reach for the right CRM or tool for the job.

30+ tools, and counting.Over the years we've worked across CRM, marketing, website, data, finance and productivity tools — Mailchimp, HubSpot, Raiser's Edge, MS Dynamics, ActiveCampaign, Wix, Shopify, Xero, Zapier, Typeform, ClickUp, Slack, Microsoft 365, Tableau, Power BI, and AI tools like ChatGPT and Gemini. If your team already runs it, chances are we can work with it.

Find your starting point

Not sure which step is right for you?

That's what the free call is for. Tell us where you are, and we'll tell you honestly what we'd do next.

Book 15 minutes with 360tuned →Read our case studies →